Ground transfer
Does Tineo work with Waymo?
Yes. Waymo rides forwarded to Tineo go through the shared transfer parser, which names Waymo as the provider from the email text or a waymo.com sender, even when the ride was booked through Uber.
- Support level
- Dedicated handling
- Imports as
- Transfer
- Forward to
[email protected]
Tineo carries Waymo-specific code in the import pipeline, pinned by regression tests.
Which Waymo emails Tineo reads
- Ride emails with a pickup time and location
- Waymo rides booked through the Uber app
Waymo confirmations typically arrive from:
waymo.com. Forwarded copies from your own address also work, because the
parser matches on content as well as on the sender.
Exactly what gets extracted
These are the fields the import pipeline pulls out of a Waymo confirmation. A field only appears on your itinerary if Waymo actually printed it in the email.
| Field | What Tineo reads |
|---|---|
| Service provider | Waymo, including rides booked through Uber. |
| Pickup location and time | From the ride details when printed. |
| Drop-off location | The destination when printed. |
| Total | Fare total when shown. |
How Waymo is handled specifically
- Waymo is checked before Uber when Tineo names the provider, so a Waymo ride booked in the Uber app shows as Waymo rather than Uber.
- A waymo.com sender (or a waymo.com subdomain) is enough to name the provider when the body does not mention Waymo.
- Waymo counts as a private ride, so it is not mistaken for a shared coach or shuttle.
How to get a Waymo booking into Tineo
- Start from the original confirmation. Reminders, check-in prompts and loyalty statements usually drop the fields that matter. The booking confirmation is the one to use.
- Forward it unchanged to
[email protected]from the email address on your Tineo account. Leave the subject line alone and do not paste the body into a fresh message. Both habits destroy information the parser depends on. - Open the trip and check the item. Tineo matches the booking to the right trip by date and location, creates a transfer item, and places it on the timeline and the map.
- Forward changes too. Schedule changes and updated confirmations carry information worth having, and Tineo tells the difference between a new booking and a change.
Honest limits with Waymo
No parser reads every layout perfectly. These are the real Waymo cases where Tineo will not give you a complete item.
- No Waymo-specific layout reader: pickup, drop-off and fare come from the shared transfer extractor.
- Tineo reads only what the forwarded email prints; it does not connect to your Waymo account.
If a Waymo email does not import
- Forward the email that shows the pickup time and location, not a marketing or account email.
- If a Waymo ride booked through Uber shows as Uber, check that the email mentions Waymo.
- Check the review queue on the trip. Tineo deliberately holds anything it cannot parse confidently rather than importing a half-filled item you might not notice.
- If the email arrived as a PDF with an empty body, forward the itinerary email as well so there is text to read alongside the attachment.
- Still nothing? Add the transfer manually on the trip. It takes a minute and the rest of the trip keeps working.
Waymo and Tineo: common questions
Does Tineo work with Waymo?
Yes. Forwarded Waymo ride emails import as ground transfers with Waymo as the provider, plus the pickup, destination and fare when the email prints them.
What about Waymo rides booked through Uber?
Tineo looks for Waymo before Uber, so a Waymo ride booked in the Uber app is labelled Waymo when the email mentions it.
Other ground transfer Tineo supports
Try it with your next booking
Forward your next Waymo confirmation to
[email protected] and see what Tineo builds. If the
parse is wrong, the item is editable and the review queue shows you
what Tineo was unsure about.